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Property Policy

THIS IS A SMOKE FREE PROPERTY
No smoking inside the property, the unit, on the terraces / balconies, at the pool or in the common areas
Smoking is permitted outside the main door / gate

OCCUPANCY POLICY
This is an adults only Building; NO Children under the age of 19
Studio Units - 2 Guests Maximum
One Bedroom Units - 2
 Guests Maximum
Two Bedroom Unit - 4 Guests Maximum

VISITOR POLICY
Only guests registered and confirmed in your booking are allowed to occupy the unit.
Guests visitors are permitted but are limited to 1 visitor per studio unit and 2 visitors per 2 bedroom unit
Guest visitors must be registered with the property manager / host / concierge (day visitors or overnight visitors)
Guest visitors are NOT permitted to use the pool or common area without permission from the property manager
Guest visitors that are not-registered may attend the evening cocktail hour, charges for cocktails will apply.
The number of persons stipulated on the guest’s Booking and the confirmation email is the maximum number of people allowed to stay at the vacation property. If more guests arrive to stay / occupy than stated on the Booking Confirmation, they may be denied occupancy. In the event they are permitted to check-in an extra charge may apply.

PET POLICY
No Pets allowed


NOISE RESTRICTIONS
NO HIGH VOLUME or NOISE AFTER 11:00 PM: Including Radios, Stereos, Music, Televisions inside of the units. No noise in common areas at 11PM.
When entering and exiting the complex after 11PM remember other guests may be sleeping.
Please be respectful of ALL guests.

POOL POLICY
POOL HOURS 9AM to 10PM (promptly)
The use of the POOL is at your own RISK.
The pool is NOT supervised by a pool attendant or lifeguard.
Pool is for GUEST USE, should you wish to request to have a visitor use the pool, permission must be requested 24 hours prior to using the pool.
NO glassware in the pool or around the pool. PLASTIC glasses and stemware only.
NO Pool Parties
NO loud music or music played on portable sound systems at the pool or in the common areas.
The pool area does have a music system that will play lounge style music throughout the day.
NO Pets allowed in the pool
NO Running around the pool area
NO Urinating in the pool. Please use the washrooms in the common area.
PLEASE SHOWER or RINSE prior to using the pool. Showers are located on the same level as the pool
Pool towels may left in hamper in the common area washroom.

COMMON AREA RULES
The BBQ is for the use of all guests. Please check with the on-site property manager for assistance or booking.
PLEASE clean after using the BBQ, dining area and/or common areas once you are complete. Pick up your trash. If the area is not cleaned, there will be a fee of $500 pesos to have the maid clean.
Please be respectful of all guests. If you wish to use your phone, laptop and/or personal device for phone calls etc.
USE YOUR HEADPHONES.
Please leave the washrooms and/or pool showers clean and tidy. Do not leave towels in the common area.

GUEST KEYS
You will be issued 1 set of keys for each person noted on the Booking Confirmation. Keys must be returned in the same condition as received at the time of CHECK OUT.

PLEASE NOTE: Should you lose a set of keys the cost is $50USD (1000pesos) for each lost -unreturned or damaged key or set of keys. Please have this fee prepared to be collected by the concierge at the time of check-out. This Fee is NOT covered by the guest damage insurance.
Guest Restrictions at Check-in

Cancellation Policy

Refunds, Modifications and Changes

PVRPV has a firm CANCELLATION POLICY for all guests. We make every effort to work with our clients when a cancellation occurs as we understand situations happen. However, our policies are designed with, and approved by our property owners. Please review our cancellation policies in their entirety and if you have any questions please contact us.

Short Term Stays
(For stays less than 30 nights)

60 Day Cancellation Policy

- 80% Refund* of the deposit amount of the booking, if you cancel (in writing) 60 days or greater prior to the original check-in date

- No Refunds if you cancel less than 60 days prior to the original check-in date

If you find it necessary to cancel your booking you must provide a written notice 60 days prior to your check in date. If this condition is met, 80% of your deposit amount will be refunded. The other 20% of the deposit amount is a non-refundable administration fee.
 

Long Term Stays & Holiday Bookings
(For stays 30 nights or greater OR that include Christmas and/or New Years)

90 Day Cancellation Policy

- 80% Refund* of the total amount of the booking, if you cancel (in writing) 90 days or greater prior to check-in

- No Refunds if you cancel less than 90 days prior to check-in

If you find it necessary to cancel your long term stay, you must provide a written notice 90 days prior to your check in date. A 20% penalty/administration fee of the total amount of your booking/long term stay will apply and will be deducted from the amount of your refund.

We strongly recommend and encourage you to PURCHASE TRAVEL INSURANCE In the event of cancelled flights, boarder closures, pandemic outbreaks and/or your inability to fly, no refunds will be issued. The terms and conditions are as outlined in our cancellation policy without exception. For booking change requests made greater than 60 days prior to arrival may be granted, subject to rate increases and owner approval.

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